PRIVACY POLICY

In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and current Spanish data-protection law, users are informed of the following:

1. Data controller
Owner: HALA KAMAL EL FARRA
Tax ID (NIF): 20912040A
Address: Carrer Dels Dolors 19, ground floor, 12004 Castellón, Spain
Email: rgpd@turquazhandcrafted.com

2. Purposes of processing
Personal data supplied by users through contact forms, email or any other method available on the website will be processed for the following purposes:

  • To manage enquiries, requests or quotations.

  • To respond to communications received.

  • To manage orders, commissions or personalised services.

  • To comply with legal, tax or administrative obligations.

3. Lawful basis
The lawful basis for processing personal data is:

  • The user's consent when voluntarily submitting their data.

  • The performance of a pre-contractual or contractual relationship.

  • Compliance with applicable legal obligations.

4. Data retention
Data will be retained for as long as necessary to handle the user's request and subsequently for the periods legally required to comply with tax, commercial or other obligations.

5. Recipients
Data will not be disclosed to third parties except where required by law or where necessary to provide the service, manage administrative matters or fulfil obligations arising from an order.

6. User rights
Users may exercise their rights of access, rectification, erasure, objection, restriction of processing and data portability at any time by sending a request to rgpd@turquazhandcrafted.com. rgpd@turquazhandcrafted.comThe request must clearly state which right is being exercised and include proof of identity.

7. Data security
The controller will implement the technical and organisational measures needed to ensure the security, integrity and confidentiality of the personal data processed.

8. Changes to this Privacy Policy
This policy may be updated at any time to reflect changes in legislation, the website or data-processing activities.

Cookie Policy

COOKIE POLICY

This website uses cookies to improve the browsing experience, analyse use of the site and, where applicable, provide personalised content.

1. What are cookies?
Cookies are small files downloaded to a user's device when they visit certain websites. They allow browsing information to be stored and retrieved.

2. Types of cookies used
This website may use:

  • Technical or necessary cookies: these enable the website's basic functions.

  • Preference or personalisation cookies: these remember user settings.

  • Analytics cookies: these measure traffic and browsing behaviour.

  • Third-party cookies: these may be used when external services such as analytics tools or social networks are present.

3. Consent
When visiting the website, users are shown a cookie notice that allows them to accept, reject or configure non-essential cookies. Cookies that are not strictly necessary will not be placed without prior consent, in accordance with applicable law.

4. How to disable cookies
Users can allow, block or delete cookies installed on their device through their browser settings.

5. Further information
For questions about the use of cookies or the processing of personal data, contact rgpd@turquazhandcrafted.com. rgpd@turquazhandcrafted.com.